Question 1

What does Genesys do?

Accepted Answer

Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.

Question 2

In what sectors does Genesys operate?

Accepted Answer

Genesys operates in Artificial Intelligence (AI), Call Center, Cloud Computing, Debt Collections, SaaS.

Question 3

How many companies has Genesys acquired?

Accepted Answer

Genesys has made 26 acquisitions between 2006-2026, with a total disclosed deal value of $1.6B.

Question 4

What companies are owned by Genesys?

Accepted Answer

Companies acquired by Genesys include Pinkfish, Radarr, Pointillist, Exceed.ai, Bold360, nGUVU, Altocloud, KickAAS, and 18 more.

Question 5

What are Genesys's major acquisitions?

Accepted Answer

Genesys's largest acquisitions include Interactive Intelligence ($1.4B, 2016), Angel ($110.0M, 2013), SoundBite Communications ($100.0M, 2013).

Question 6

What is Genesys's largest acquisition?

Accepted Answer

Genesys's largest disclosed acquisition is Interactive Intelligence for $1.4B (2016).

Question 7

What was Genesys's first acquisition?

Accepted Answer

Genesys's first recorded acquisition was VoiceGenie Technologies in 2006.

Question 8

What was Genesys's most recent acquisition?

Accepted Answer

Genesys's most recent acquisition is Pinkfish, announced June 2026.

Question 9

What is the average deal size for Genesys acquisitions?

Accepted Answer

The average disclosed deal size for Genesys acquisitions is $536.7M.

Question 10

What is the median deal size for Genesys acquisitions?

Accepted Answer

The median disclosed deal size for Genesys acquisitions is $110.0M. The median is often lower than the average because a few very large deals pull the average up.

Question 11

How much has Genesys spent on acquisitions?

Accepted Answer

Genesys has spent at least $1.6B across its disclosed acquisitions (of 26 total deals; some prices are undisclosed).

Question 12

Which sector has Genesys spent the most on?

Accepted Answer

Genesys has committed the most disclosed capital to Customer Service companies — about $1.6B across its deals in that sector.

Question 13

What sectors does Genesys usually acquire in?

Accepted Answer

Genesys most frequently acquires companies in Software, Artificial Intelligence (AI), Information Technology.

Question 14

In which sector has Genesys made the most acquisitions?

Accepted Answer

Genesys has made the most acquisitions in the Software sector.

Question 15

In which year did Genesys make the most acquisitions?

Accepted Answer

Genesys made the most acquisitions in 2014, with 5 deals.

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