Mark Hermans is a project manager at Thermo Fisher Scientific, Materials and Structural Analysis Division (Electron Microscopy). Within the service department he is focusing on improvements to the use of Servigistics and keeping the setup in line with the changing business requirements. After using the software for 3 years as a Global Planner, he is now positioned to enhance the data input to start planning spare parts based on their Installed Base (Causal Forecasting).