Based in the UK, Jon has worked in Service Management for over 20 years, focusing primarily on the development and alignment of tools and practices. He joined BMC in 2008, where he is currently Principal Product Manager for BMC Helix ITSM. A moderniser, user experience devotee, and DevOps advocate, his work on the alignment of DevOps and Service Management has been cited by leading DevOps figures such as Gene Kim. Jon is a contributing author for the new ITIL 4 framework and a regular presenter at conferences spanning ITSM, DevOps and IT Asset Management.