Dean Robison is an SVP, Global Technical Support at ServiceNow . Dean brings more than 20 years of experience from Silicon Valley, including leadership roles with Salesforce, Aspect and Nortel. He spent 13 years in the SaaS (software-as-a-service) industry at Salesforce, most recently serving as senior vice president of M&A Integration. Dean splits his time between the company’s Provo, Utah, headquarters and its C9 offices in San Mateo, Calif. He has an MBA from Santa Clara University and graduated from the United States Naval Academy. He also served in the U.S. Marine Corps for 10 years.